This troubleshooting page
will help you resolve common
technical issues, but it is always best to contact technical
support directly for help especially if any issues involve student
data files.
The software hotline number is 800-331-5094. Hours
(Central time) are Sunday, 6–11 p.m.; Monday-Thursday, 8 a.m.–11 p.m.; and
Friday, 8 a.m.–6 p.m.
Click
here to go to
McGraw-Hill Higher Education Digital Support Center Web site, then
click All Products, Gregg College Keyboarding,
FAQs, and Contact Us for technical support. Click
here
for the 9th Edition of Gregg College Keyboarding & Document
Processing Web site. Click
here to go to the Gregg College Keyboarding &
Document Processing Information Center. Under
Information Center, click the
Updates and Corrections link for information
on Live Updates and corrections. Click
here to go to the password-protected Instructor Edition
page. Under Instructor Resources, click Updates and
Corrections to see important details for Live Updates.
Note:
It is imperative that you and your students always perform a Live
Update to ensure that you are working with the correct version of
GDP, which includes software functionality upgrades, corrections to
errata, and so forth. Click
here to
troubleshoot any Live Update installation issues. On the
Tips & FAQs page, click FAQs, Installation and
Operation, for a detailed explanation of the Live Update
feature. |

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Issues
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If you are using the first
printing of Gregg College Keyboarding & Document Processing,
Microsoft Office Word 2007 Update and the first printing of the
Microsoft Office Word 2007 Update Manual for Gregg College
Keyboarding & Document Processing, your books are no longer
synchronized with changes and corrections made to the GDP software
via GDP's Live Update feature.
 |
Note:
Because these files are updated as
needed, each file includes a date in the header so you will know
when the file was last updated. Make sure you are working with the
most current version of the errata files
below. |
Note:
To verify which
printing you are using, open the book's cover to the first page and
turn it. On the back of the first page, you will see a series of
numbers followed by the ISBN number of the book below that. If the
list of numbers begins with a 1 (as opposed to a 2 or higher), then
you are using the first printing of that book.
 |
Word 2007 Text and Word Manual Errata Labels
Have students download and print
this errata sheet to synchronize the first printing of the
text and Word Manual with the corrections made in the
most recent Live Update. Then cut out each item and tape it in a
blank area of the left margin of the appropriate page in the
text or Word Manual.
|
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Word 2007 Test
and Solutions Manual Errata
This file includes a
list of corrections to be made to the Tests and Solutions
Manual to synchronize it with the Live Updates.
|
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Word 2007 Errata Under Construction
This file includes a list of
generic
and document-specific errata that are known issues to be
addressed in a future Live Update and/or subsequent printing. |
Note: Scoring errors in
headers and footers generally cannot be resolved due to conflicts
in GDP's scoring system and Word's embedded codes. Disregard any
header or footer codes if you are sure the header or footer is
correctly typed. If you find other scoring errors that
occur on documents you know are correct, disregard them and
notify technical support. They will be corrected in a future Live
Update. Thank you in advance for your assistance.
Click
here to go to the Gregg College Keyboarding &
Document Processing Information Center. Under
Information Center, click the
Updates and Corrections link for information
on Live Updates and corrections. Click
here to go to the password-protected Instructor Edition
page. Under Instructor Resources, click Updates and
Corrections to see important details for Live Updates.
|
Issue:
View in Word using Word 2007
is very slow at the Instructor Management Web Site and Student Web Site.
Click
here to go to the Miscellaneous Tips page. Click the
"View in Word 2007" link for help.
|
Issue:
View Portfolio
is very slow at the Instructor Management Web Site and Student Web Site.
If you are finding excessive wait times at the IMWS
and SWS when you are on the Portfolio Filter page and
click View Portfolio, try this: After you set your
Portfolio filters and click View Portfolio, the
Student Portfolio window will open. At the bottom of the
window, click Email Students. When the E-mail
students page opens, immediately click Cancel. That will
return you to the Student Portfolio page and the
desired work should be displayed. A resolution to this issue is
currently being researched.
Tips to View Portfolio Quickly.
To view a student's Portfolio quickly at the
IMWS,
try this: After students have completed
around twenty lessons, set the Lessons filter in the Enter
lesson range box
to view a smaller group of lessons instead of including all lessons.
Also, to avoid
having to reset the End Date to the current date each time
you use the Portfolio Filter, consider setting the End
Date to your end of semester date. Click
here to go to the Miscellaneous Tips page, and click the
"View Portfolio" link for more tips on viewing the
Portfolio. |
Issue: Work is missing from Detailed Report and/or
View in Word unavailable.
|
If a student has uploaded work to the IMWS and it is missing
or you cannot
view it in the Detailed Report of the Portfolio
because the View in Word button is
"dimmed/unavailable" (click the screen shot at the
right for an example), follow
these troubleshooting steps: |
|
 |
Upload all work, and verify that all files uploaded.
Students should upload their work again by
clicking Upload, Upload
all work (not Upload
work completed since your
last update). This upload of all work will then
synchronize their assignments within the system. Assignments
do not need to be redone.
Verify that both the *.doc Word file(s)
and
the corresponding Part *.* file(s) uploaded by
looking at the confirmation window that appears after the
student clicks Upload
in the browser window. For example, in the screen shot of
the confirmation window shown at the right, you can see that the
student, Arlene Scot, typed Correspondence 25-1.doc
and that the corresponding file named Part 2, Lesson 25,
Correspondence 25-1, uploaded along with the Word file.
Report 61-35.doc and Part 4, Lesson 61, Report
61-35 also uploaded. Therefore, all documents uploaded
successfully and you should be able to view them in Word
without issue. If all files did not upload,
View Detailed Report will be dimmed (a detailed report
cannot be viewed) and View in Word will be dimmed. To correct
this issue, have the student upload "all files" again. Make sure that in
the Upload window in GDP, the student clicks Upload
all work to ensure that all files are uploaded.
Check the Portfolio filter settings. The
Live Update
(as of 7/31/07)
changed the way
the Portfolio Filter works to help you view
work more easily. When you change any filter settings (such
as the Start Date, End Date,
Exercise Type, etc.), that setting "sticks" and
will be in effect the next time you open the Portfolio
Filter to view the next student's work. For example,
if you set a filter to display only Document
Processing jobs, then Language Arts,
Skillbuilding, and Timed Writings would be
excluded even if the student completed that type of
exercise. If you set a filter to display only a
certain lesson, that filter will be in effect until you
change it back to All or some other lesson range.
Tips to View Portfolio Quickly.
To view a student's Portfolio quickly
at the IMWS,
try this: After students have completed
around twenty lessons, set the Lessons filter in the Enter
lesson range box
to view a smaller group of lessons instead of including all lessons.
Also, to avoid
having to reset the End Date to the current date each time
you use the Portfolio Filter, consider setting the End
Date to your end of semester date. Click
here to go to the Miscellaneous Tips page, and click the
"View Portfolio" link for more tips on viewing the
Portfolio.
Verify the version of GDP. Verify that your students
have performed a Live Update to ensure they are using the
latest version of GDP. Open the Instructor Management Web
site and go to the List of Students; look to the
right of the desired student under the GDP Version
column for the version number in use. You should see Version
10.0.0.82 listed (as of 8/08). If you do not see this
version, students should open their Home version of
GDP while they are live on the Internet, click Help,
Live Update, and follow the prompts to
download the latest version of GDP. If you are using the
Campus version of GDP, verify the version in use and
update if necessary. Log on to Instructor Management
on the
Campus version of GDP, click Live Update, and follow the
prompts to update. Server permissions must be set correctly
for a Live Update to be performed and for files to be saved.
Contact the software hotline at
800-331-5094 for details.
Verify that the student name in the Campus and Home version
are identical in case and spelling.
If you are uploading from the Campus version and you have
edited your student's name and changed the case, this could also be causing
the problem. Make sure the name your student uses in the Home Version and
Campus version are identical in spelling and in case, then try
uploading again. View Detailed Report
should now be available.
Verify the type of files stored in the student's data
directory. If
a student is manually saving and/or renaming files in GDP's
data directory, files might not be uploading correctly. Examine the student data directory and delete any files that
don't belong there or that have been named incorrectly.
 | Campus Installation: The default directory to save student data on
Campus version of GDP is C:\GDP\CLASSES\[class name]\[student name] |
 | Home Installation:
The default directory to save student data is C:\GDPDATA
or other media (USB drive or floppy) is [Drive Letter]:\GDPDATA.
|
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Issue: Annotations
not behaving as expected.
|
If you are having trouble
anchoring an annotation in the correct spot in the Detailed
Report Text window or having trouble deleting an
individual annotation, try this or click
here to view a video explaining the workaround:
 | If your window is
maximized, try clicking the Restore Down button in
the upper-right hand corner of the window. If restoring down
doesn't resolve the behavior, follow the steps below. |
 | Click on the desired text
in the Detailed Report Text window or over an existing
annotation icon. Continue holding down the mouse button as if
you were attempting to drag the annotation icon out of the
Detailed Report Text window. Once the cursor is out of the
Detailed Report Text window and appears as the
“prohibited” symbol (the circle with a slash
), then you can
click the desired annotation from the Annotations Library, click
in the Annotation Text box and type a new annotation, or click
the Delete Annotation button and deleted the selected
annotation. |
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| Click
here to go to the Word 2007 page for a resolution. |
Issue: Incorrect font size inside
table.
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Table Font Size
If the default font inside a table is set to 11 pt rather than 12
pt, select the desired text and change the font size manually. You
could also ignore the slight font size difference as it does not
affect scoring in any way, and the table appearance is only slightly
different. Click
here for a permanent resolution. |
Issue: Trouble creating
headers.
|
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 |
When you try to create a header in Word 2007 with
a page number and you see the message "Word cannot open this
document template C:\users\USER\...\Building Blocks.dotx" or when
you click the Insert tab, Header, Blank, and you do not have an
option for Blank,
contact the software hotline at
800-331-5094. Click
here for a resolution
if you are an advanced Word user. |
Issue:
Student Upload Web Site not behaving as expected with
Firefox and Internet Explorer 8 browsers.
Firefox
If
you use the Firefox browser,
you will need to take special steps
in the GDP upload process. In GDP, click Upload, Upload
Work to Student Upload Web Site. The Firefox browser
will open to the Student Upload Web Site as expected. However,
when you click in the Browse box in the
Firefox browser window and attempt to paste the path to your upload
file, Firefox will launch a Windows File Upload window rather
than allowing you to paste the path into the Browse box and
click Upload. (Click
here to
view a movie demonstrating the unexpected Firefox behavior.) As
a workaround, do this:
-
Before you attempt
to paste the path to your upload file, drag across the path to your
upload file in the Firefox browser window, right-click it and click
Copy or press Ctrl-C. (Click the picture at the right
for detail.)
-
When Firefox opens the Windows File Upload
window, right-click in that Browse box and click Paste
or press Ctrl-V.
-
Click
Open to close the Windows File Upload window; then click
Upload in the Student
Upload Web Site browser window.
Note: If the
Windows File Upload
window opens to your GDPDATA directory, you could also simply click
on your upload file (the one with your first and last name), click
Open to close the Windows File Upload window, and then
click Upload in the Student Upload Web Site browser window.
Internet Explorer 8
If
you use the Internet Explorer 8 browser,
you will need to take special steps
in the GDP upload process. In GDP, click Upload, Upload
Work to Student Upload Web Site. The Internet Explorer 8 browser
will open to the Student Upload Web Site as expected. However,
when you click in the Browse box and attempt to paste the path to your upload
file, the Paste command is unavailable. As a workaround, do this:
-
Click
Browse.
-
In the File Name box, press Ctrl-V to paste the
path.
-
Click Open to return to the Student Upload Web Site;
then click Upload.
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Issue: A "blue
screen" appears upon launch of GDP in Windows Vista.
 |
Occasionally when you try to launch GDP
in Windows Vista, you will see a "blue screen" appear above
the Windows Taskbar and GDP will become unresponsive and not
open. This behavior often occurs if you click your mouse on
GDP's splash screen during startup. Allow GDP to open
without trying to click past the initial splash screens. According to Internet research, this behavior is
caused by a glitch in the Vista operating system that is
currently under investigation. In the meantime, one possible
workaround is to close Outlook if it is running, which
usually resolves the problem. Also try waiting a minute or
two and try again. You might have to reboot as a final
workaround. |
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Issue: E-mail sent by GDP is being
blocked.
Most of the ‘Returned e-mail’ issues are caused by spam blockers in
the student's e-mail systems rejecting automated e-mails; for
example, the automatic e-mail sent when you first enroll a student
at the IMWS or the e-mail sent by GDP when you use the E-mail
Students button or e-mail a Class Announcement from the IMWS. If
possible, have students add the domain name @eppg.com and your e-mail address
and the domain name for your e-mail address to the safe/trusted list in their SPAM and Junk mail filters. Click
here for steps to add @eppg.com
and any e-mail address and any domain name to your list of safe
senders and remove them from your list of blocked senders in Windows Live Hotmail, Outlook 2003 and 2007, Yahoo! Mail, AOL 9, and NetZero. Click
here to go to the Miscellaneous Tips page, and click the
Student Passwords link for more detail on passwords.
Older versions of Hotmail in particular seem to redirect GDP-generated e-mail to the Junk folder
interpreting it as spam. Windows Live Hotmail will block the message,
but if you click Open message, the message will
open. When the message opens, click Show content
to activate the hyperlinks in the message. Consider having the
student create a Yahoo account and change the e-mail in GDP and
on the IMWS.
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Issue: Student Web Site
password doesn't "hold."
Note: Although the password the
student uses to log on to a Campus installation of GDP and the SWS password
do not have to match in order for the student to upload work to
the IMWS, the password the
students uses to log in to GDP overrides any password set by you
or set by the student at the SWS when the student uploads work.
This could be the reason that a password you are setting at the IMWS
isn't holding. Therefore, keeping passwords identical, simple, and easy
to remember is a good idea.
 |
If students have set their
own password and/or you
have set a course password but students go to the Student Web Site and
see "Login
failed" after entering the password in the Your Password
box and clicking Log On, follow the steps
below as a workaround:
|
Students:
-
Verify the accuracy of the
e-mail address in the Your E-mail Address box.
-
Click Change Password.
-
Leave the Your current
password box blank, and type the desired password in both
the Your new password box and the Retype new password
box.
-
Click Save, Return to
Log On. You should now be able to use the new password.
Note: If the above steps
don't work, try this:
Click the Forgot Password?
link. You will either receive your current password via e-mail,
or if your password has been blanked, the e-mail message will
indicate that and provide steps for resetting the password
similar to those above. Check your Junk or Spam folders as
sometimes GDP e-mail is mistakenly filtered into these folders.
Instructors:
 |
You can set the password from
the IMWS. From the Gradebook screen, click Manage
Course Password. From the Manage Passwords screen
under the Manage Student Passwords pane, click the list
arrow next to the Student box and select the desired
student. In the New password box, type the desired
password. In the Retype New Password box, type the same
desired password. Click Save. You should see a
confirmation that says "Password changed for [Student Name]" in
the Manage Student Passwords pane. This
password will override any other password. However,
if subsequently
the student logs in to GDP on a Campus installation using a
different password and uses Upload, the Campus
password overrides any password set by you or set by the
student at the SWS.
|
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You can set the password from
Instructor Management on the
Campus version since that password overrides any password set by either
you or your student when you upload. Log in to Instructor
Management on the
Campus version. Open your LAN Gradebook,
select the desired class, and click Show List of Students.
On the desired Class page, place a check in the box next
to the desired student. Click Manage Student. In
the Manage Student window, click Edit
Student. Type the desired password in the Password
and Retype password boxes, and click Save.
Have the student upload, and the password should be
changed.
Note: As a workaround if you are not on campus, you can
install the Campus software on your computer at home, create a
class and register the same student with the exact same name and
e-mail address, log-on as the student using the desired
password, and upload.
|
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Issue: Student cannot
upload to the Instructor
Management Web Site.
When students click Upload; Upload work completed since your last
update; Upload Work to Student Upload Web Site and the Upload Work
window is open, the default location to store the file is usually set to a
school server, and students usually do not have rights to save files on
a school server. If students don't change the location, they will see the GDP message
"Cannot access \:\ drive." To resolve this, they should click the Browse
button and save the file to the Desktop or the A: or anywhere but the
server. The file will then upload without a problem.
|
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If the GDP option is missing
under the Office button, use the GDP tab. If the GDP tab is
missing, check first that you have
logged into the computer with an administrator account, and
if using Windows Vista®, have followed the steps provided on
the Miscellaneous
Tips page, Best Student Practices link.
Check Word's macro security settings:
-
Click the
Office
Button in Word
2007 outside of GDP.
-
Click
Word
Options,
Trust
Center,
Trust Center
Settings.
-
In the section labeled “Personalize
your copy of Microsoft Office” fill in the values
for
User
name and
Initials boxes, click
OK, and close Word.
-
Click
either
Disable all macros except digitally signed
macros or click
Enable all macros (not
recommended; potentially dangerous code can run).
-
Click
OK
twice, close Word.
-
Open GDP and access a document processing
exercise—you should see the GDP tab in the ribbon.
-
If you
still do not see the GDP tab in the Ribbon, open Windows
Explore, browse to the C:\GDPHOME folder, locate the
file “GDPAddinSetup.msi”. Double-click on the file and
follow the prompts to install or repair the GDP Add-in.
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Issue:
Live Update becomes
unresponsive during Updating Graphics screens.
When GDP is first installed, the initial Live Update
will take longer than subsequent Live Updates because the first
update includes all improvements and corrections made to GDP since
its inception. Subsequent Live Updates should be much faster than
the initial one since that update will include only recent
improvements. On the initial Live Update, you can expect to see
"Updating Software" screens followed by a long series of "Updating
Graphics" screens. As of July 2008, a typical initial Live Update
takes about 10-15 minutes and includes about 15 repeats of the
"Updating Graphics" screens. If your update hangs and becomes
unresponsive, wait a minute or so and try again. If it is still
unresponsive, close all open programs including email, browser
windows, and virus software. Turn off or adjust your screen saver and power
settings so that the updating process is not interrupted as follows:
 |
In Windows XP, right-click the Windows
Desktop and click Properties. From the Display
Properties window, click the Screen Saver
tab; click the list arrow under Screen saver and
click (None). Click the Power button; change the
time settings next to Turn off monitor, Turn off hard
disks, and System standby to Never and save
changes. Repeat the Live Update and it should install
successfully. Change screen saver and
power settings back as desired. |
 |
In Windows Vista, right-click the Windows Desktop
and click Personalize. From the Personalization
window, click Screen Saver tab; click the list
arrow under Screen saver and click (None).
Under Power Management, click Change power
settings. From the Power Options window, click
Choose when to turn off the display. Next to Turn off the
display, click the list arrow and click Never. Under
Put the computer to sleep, click Never. and save
changes. Repeat
the Live Update and it should install successfully. Change
screen saver and power settings back as desired. |
Note: If these measures do
not resolve the issue, download this file:
 |
Installing
Word 2007 GDP Update
This file is password protected. Use the global Instructor
Options password found in the Instructor's Software
User's Guide or contact
McGraw-Hill/Irwin technical support at 800-331-5094.
This file includes steps to install GDP Campus and GDP Home,
links to errata lists, and tips for using this Keyboarding
Web site and the model Keyboarding Web sites. |
|
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If
you see the message in the screen shot at the left when trying to access a keyboarding site,
click the hyperlink provided in the message to
open the window. To allow pop-ups in Internet Explorer, click Tools, Pop-up Blocker,
Pop-up Blocker Settings, Address of Web site to allow, fill in these
URLs:
gdpim.mhhe.com
for the IMWS
gdpupload.mhhe.com or the Student Upload Web Site
gdpstudent.mhhe.com for the Student Web Site
|
Issue: Reference Manual
and/or Help displays
"Action canceled."
A
Windows security update affects the Reference Manual and also the Help
button in GDP. Here is a link to Microsoft’s Help/Support for this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;892675.
To resolve this, roll back the Windows update KB896358 through
Control Panel,
Add/Remove Programs, check
Show Updates; when populated,
scroll down to Windows XP - Software
Updates, Security Update for Windows XP (KB896358),
Remove.
|
Issue: GDP cannot create
data file when
Create . . . is clicked in the Lesson menu.
5/12/06. If a student tries to create a document in Word and sees the GDP Message
"Could not create the data file . . ." followed by the path to a
school server
and the Word file, reinstall GDP. To uninstall GDP without affecting the
data, copy the folders labeled instructors and classes from the GDP folder
and paste them somewhere outside of the GDP folder. After copying them,
uninstall GDP and then reinstall it. After reinstalling, copy both the
classes folder and the instructors folder and then paste them back into the
GDP folder.
Caution: Always make a backup of all
student data directories and files first as a precaution
even though data files should not be affected by a
reinstallation of GDP.
Another workaround rather than
using the Standalone installation is this:
-
In GDP click File, Go to word processor.
-
Key in the document and when finished click GDP on the menu
bar, Return to GDP.
-
The Save As dialog appears. Type the file name (i.e., Table 36-4),
click OK. You are returned to GDP but not prompted to score.
Note: The file name must be typed correctly for this to work
properly.
-
Click on the Lessons button. Select the document name (Table
36-4) again. Click Edit Table 36-4 and then GDP, Return
to GDP, and it will score the document.
|
|
Note: Consider requiring students to bring a
blank floppy disk or flash drive with them each day to class in case the
network goes down. You will also need to install GDP as a
Standalone installation at each workstation in your
classroom as an alternative for
this resolution. During that installation, you will be
prompted to select components. Click "No, install without
Instructor Management." You will be prompted to select a
destination folder. If you previously installed GDP with
Instructor Management, create a different directory (perhaps
name it GDPStandalone) so that you will not overwrite a
previous GDP installation. You will also be prompted to
select a a student data location. You must select
only one of the locations below, and you should create a
different directory (perhaps name it GDPDATAStandalone) to
save data if you have previously installed GDP to save to
C:\GDPDATA so that you will not overwrite existing data.

If the network goes down,
students should insert a floppy into the A Drive or a flash drive into the
USB port (depending on your choice to save student data above), click Start, Programs,
Irwin Keyboarding, GDP Standalone, to launch GDP. They would need to log-on with a floppy
or flash drive and use the exact name, e-mail address (if their instructor requires an e-mail address),
and password as used in their LAN class. They should resume with the
exercise they were typing when the network went down. At the end of class,
they would follow these steps:
-
File, Export Student Data.
(If an Export window appears with an explanation of the export
process, click OK.)
-
In the Export window,
click Browse, browse to the desired drive, and click OK.
-
Click Export. (Answer Yes if prompted to overwrite an existing file.)
-
When the network is up again,
students would log-in as usual on the Campus version, click File Import Student Data, click
the list arrow next to the Look In box, browse to the desired drive,
and click Import. All work is now synchronized.
|
MESSAGES
|
Issue: The message "RPC server is unavailable"
appears when trying to view a report in Word or open
Word.
This issue is related to the security setting in Word being too high.
Open MS Word 2003. Go to Tools, Macro,
Security; in the Security Level tab, click Low, OK.
|
Issue: The message "Cannot login.
Student's
data is in use" appears when GDP is launched.
The issue is generally caused by a corrupted file that is generated
when GDP is not closed properly and a student attempts to
launch it a second time. In Windows Explore find the files "gdpinuse.dat"
or "clsinuse.dat." These are temporary files that can be
safely deleted. Once those files have been deleted, the
error message should not appear.
This issue can
also be caused if a student installed GDP to save data to removable media such as a flash drive. Because drive letters
for removable media can change depending upon the system
where the flash drive is in use, GDP cannot always find the
target location for the flash drive and will display this
message. The student must change the location to which GDP
is attempting to store your data. The handout below will
help you resolve the issue.
|
Issue: The message "connected
state of
Office Add-Ins registered in
HKEY_LOCAL_MACHINE cannot be
changed" appears when Word is launched.
This issue can be complex to resolve and
you should consider contacting the software hotline for
technical support at 800-331-5094 as your first step.
However, if you wish to try to resolve this issue on your
own, see the steps below.
Note: These issues usually do not
occur if User Account Control (UAC) is off but some users
may experience additional pop-ups or have security concerns
if UAC is off. If you wish to turn off UAC, do this: In
Control Panel, Classic view, click Make changes to your
user account, Turn User Account Control on or off,
uncheck Use User Account Control (UAC) to help protect
your computer. You will be prompted to close programs
and reboot.
If User Account Control is on in Windows
and you try to launch Word from inside GDP
and see “Accessing Word Processor” on the screen and then
see a window that says, “The connected state of Office
Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed,” do the following:
A Windows Vista machine requires
users to be logged into the computer with an administrator
account. In addition, the following steps are necessary:
-
Close GDP and Word.
-
From the Windows Start button, click
Start, Search, and type in gdp.exe
or use Windows Explore to browse to C:\GDP\gdp.exe.
-
When the search comes up with the
results or your fine the file in Explore, right-click on the gdp.exe file; click
Properties, Compatibility tab, and check the
box Run this program as an Administrator.
-
Click OK.
Then, when users click on GDP to access
the program, they could be presented with a dialog box asking
them to allow the program to run. They should click Allow.
GDP will now be able to launch Word 2007 without the “HKEY”
error.
A Windows XP machine requires a
user to be logged into the computer with an
administrator-level account to prevent the “HKEY” error.
Simply using the higher-level account should typically
resolve the error.
If the HKEY error occurs in a computer
lab, the network administrator needs to change the rights
the students have to Word and also GDP. Contact the software
hotline for technical support at 800-331-5094. |
Issue: The message "An
unidentified program
wants access to your computer" appears when GDP is launched.
If
this message appears when you launch GDP in Vista, it is
likely that the User Account Control
function is active. If this screen displays, click Allow
to let Vista know that GDP is a trusted program. A
workaround to this issue is to turn off the User Account
Control function in Windows Vista. Consult Vista documentation
for steps to turn off User Account Control. |
Issue: The message "The
change file open directory method
or property is not available because the license to use this
application has expired." appears when Word is launched.
This message appears when you are using a trial version of
Word and the license has expired. To resolve it, install a
licensed version of Word. |
Issue: The message "Error
6000 5: Unable to save GDP10 data. The file cannot be
accessed... or Error 6003: Invalid header for the GDP10
file” appears.
This can occur if the computer locks up and you reboot or
you otherwise abnormally exit the program (i.e. power loss).
Search for a corrupt “StudentName.GDS” and “StudentName.GDL”
file which may have a file size of 0 KB. If there is no data
back up, you must log in as a new student. Previously
completed lessons are still in the GDPData folder; however,
GDP will not recognize the completed work. |
Issue: The message “An
unknown error has occurred in
GDP and the program must close.”
Every lesson the student complete writes to a detailed
report (.drp file) in the GDPData folder. If the file
becomes corrupt, this message may appear. Determine the file
which corresponds to the lesson the student was working on
when the error occurred and delete it. The file name should
be similar to “lastname_firstnameXXXXX.drp” where the X’s
represent the part of the book (first 2 X’s) and lesson
number (last 3 X’s). |
Issue: The message "Bad
Parameter" appears when launching Word 2007 from GDP.
-
Click the
Office
Button in Word
2007 outside of GDP.
-
Click
Word
Options,
Popular.
-
In the section labeled “Personalize
your
copy
of Microsoft
Office” fill in the values
for
User
name and
Initials boxes, click
OK, and close Word.
-
Open GDP and access a document processing
exercise.
|
|
When launching Word 2007 from GDP,
if you see the Custom UI Runtime Error in GDP Addin
dialog box with the message "Error found in Custom UI XML of
'GDP Addin': Line: 24: Column: 9; Error Code 0x8004005; COM
add-ins cannot modify the document-specific Quick Access
Toolbar," click OK, and then see the Server Busy
dialog box with the message "This action cannot be completed
because the 'Document x - Microsoft Word' program is busy.
Choose 'Switch To' and correct the problem," do this:
-
Close GDP and open Word 2007.
-
Click the
Office
Button.
-
Click
Word
Options,
Advanced.
-
In the section labeled “General”
uncheck
Show add-in user interface errors, click
OK, and close Word.
-
Open GDP and access a document processing
exercise.
|
Issue: The message "This
add-in is installed for all users on
this computer, and can only be connected or disconnected by
an administrator." appears when accessing Word 2007 from GDP
with Windows Vista or Windows 7.
Set GDP to Run this program as an
administrator to eliminate this message. Do this:
- Right-click on the GDP icon; select
Properties.
- Click the Compatibility tab.
- Under Privilege Level,
check Run this program as an administrator.
- Click Apply, OK. (Word
should now open correctly.)
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